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Hotels.com

3% Cashback

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3.5% Cashback

Standard

All Customers

3%

3.5%

Cashback timeline

Purchase

Tracked in

2 days

Confirmed in

100 days after your trip

Terms and exclusions

Exclusions

You won't get Cashback on:

  • Flights, car, and vacation packages
  • Bookings on external partner pages
  • Any Gift Card, Voucher or store credit purchase
  • Any store credit redemption
  • Vouchers or Promo codes not featured on our platform
  • Fees · Taxes · Service charges

Refunds, cancellations and no-shows

  • Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
  • No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.
  • We can only track your Cashback if you show up for your booking.

Other terms and conditions

Hotels.com terms and conditions:
  • Standard Cashback rate is only available to members that are not signed in to Hotels.com or who make a purchase as a guest
  • Purchases must be made on Hotels.com Malaysia through ShopBack Malaysia
  • Only purchase made with MYR currency is eligible for Cashback
  • Hotels.com Credit/Good Will Credit whether partial or paid in full will not be applicable for Cashback

ShopBack terms of use

Cashback tips
  • Remember to check T&Cs
    Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
  • Restart from this platform every time
    Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
  • Don't use adblockers or click on other links
    Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
  • Restart from this platform if payment fails
    If you encounter payment errors during your purchase, you should restart your visit to the Hotels.com website or app from this platform to ensure that your Cashback continues to be tracked.