Marketplace

Taobao

Up to 10% Cashback

Cashback timeline

Purchase

Tracked in

4 days

Confirmed in

120 days

Terms and exclusions

Exclusions

You won't get Cashback on:

Group Buying Products
Digital Products like Mobile Reloads or Game Credits
Resellers, Agent sites and Giftcard orders
Orders made using Hongbao (红包) or promo codes.
Any store credit redemption
Vouchers or Promo codes not featured on our platform
Taxes · Service charges · Shipping and delivery

Any amounts you pay using Gift Card, Voucher, Promo or store credits will not qualify for Cashback. The balance you pay using card or cash will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Refunds, cancellations and no-shows

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Other terms and conditions

Taobao terms and conditions:

Cashback will be tracked 1 day after you have received your order and click “Confirm Delivery” (“确认收货”)
Cashback rates vary for different products set by different stores. Shopback will give out the cashback according to commissions received by the Taobao stores
The usage of Tmall Points and Vouchers, any instalment payment methods will still qualify the purchase for Cashback
Cashback will not track if using a third party payment that redirects to new tab or app
For extension, only version 6.6.9 onwards has cashback and need to activate the cashback in the extension
After adding the first product in the cart, you can continue add item from the same merchant without going back to Shopback app.
After adding the first product in the cart, you have to redirect from shopback app / shopback web again and add a new item from a different merchant
Any amount offset by Taobao Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for Cashback.

ShopBack terms of use

How It Works

Cashback tips

Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Try not to change website settings
Avoid modifying the website language, currency or region once you reach Taobao app or website - doing so may interfere with Cashback tracking.
Empty shopping cart first
For Taobao, you need to clear your cart, close the Taobao app, open this platform to visit the Taobao app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Taobao website or app from this platform to ensure that your Cashback continues to be tracked.