Marketplace

Tmall

Up to 10% Cashback

Up to 10.5% Cashback

Cashback timeline

Purchase

Tracked in

4 days

Confirmed in

100 days

Terms and exclusions

Exclusions

You won't get Cashback on:

Group Buying Products
Digital Products like Mobile Reloads / Game Credits
Resellers & Agent site orders
Purchases with Hongbao (红包) usage
Store promotions, discounts or special deals unless otherwise stated
Any Gift Card, Voucher or store credit purchase
Any Gift Card or Voucher redemption
Any store credit redemption
Taxes · Service charges · Shipping and delivery

Any amounts you pay using Gift Card, Voucher, Promo or store credits will not qualify for Cashback. The balance you pay using card or cash will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase.

Refunds, cancellations and no-shows

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.

Other terms and conditions

Tmall terms and conditions:

Upon adding the first product in the cart, user can add item from the same merchant for Cashback to be tracked
Only Cashback eligible products will be tracked in your ShopBack account
After adding the first product in the cart, user has to return to ai.world.taobao.com(ShopBack) to add another new item for a different merchant in order to get cashback for both
For extension, only version 6.6.9 onwards has Cashback
The usage of Tmall Points and Vouchers, any instalment payment methods will still qualify the purchase for Cashback
Any amount offset by Tmall Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for Cashback
Cash rewards will vary according to items purchased
Use ShopBack Cashback Button by downloading from: https://www.shopback.my/cashback-button
Click through ShopBack for every item you wish to Add to Cart/Purchase
Activate ShopBack Cashback Button before adding items to the cart

ShopBack terms of use

Cashback tips

Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Empty shopping cart first
For Tmall, you need to clear your cart, close the Tmall app, open this platform to visit the Tmall app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Tmall website or app from this platform to ensure that your Cashback continues to be tracked.